In Agent and Agency options there is a new value to sort the agency drop down by Display Name!
Navigate to Settings -- Office Settings -- What we see on the ISN -- Agent & Agency Options
This lets you change the rate at which an agent is considered Active in your ISN, alter the agency drop down to sort by display name or city instead of just name, and adjust how the Agency name is formatted. The dropdown will look sorted better if they are using display name in the custom naming option.
As always, click on Save Settings!