When adding an attachment to an inspection order you will see the following setting: Attachment is Public (Allows my Clients & Agents to Download it if I send my report as a Link). This box MUST be checked in order for the attachment to be viewed by your clients and/or agent if you are sending the report as a link. Please note this setting must be set/box checked for each individual attachment that you add to an inspection order. Leaving it as Private makes the file only viewable by people who are able to log into your ISN.

If you have any questions about this information please let us know! You can reach us by chat, email at help@inspectionsupport.com, or phone at (800) 700-8112.