Email Events

If there ever comes a time that your need to update your company email address in your ISN, the following article will walk you through the many different areas of the ISN where the email address is used.

We will start with the automatic Email Events, which can be found by navigating to Email -- Email Events. From there click on the pencil icon for each event that needs the From email address updated, then update the field named: Sender Email Address.

Then scroll to the bottom and click on Update Email Event.
Again, the above steps will need to be repeated for each email event.

Company Email

Settings -- Company Settings (always remember to click Save Settings)

Settings -- Office Settings -- My Office Settings -- Contact Information

Next, navigate to Settings -- Office Settings -- and scroll down to: Interacting with Clients and Agents

In this area we suggest that you go through each setting, since many have your company email address embedded for numerous purposes. Please remember that for each of these categories, when the email address is updated, Save needs to be clicked in order for you changes to be retained.

User Account Email

Finally, update your User Profile (if necessary) by navigating to Admin -- User Administration

Click on the Actions -- Edit

Update the email address field, scroll down and click on Save Changes.

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