You will first need to navigate to:Settings -- Office Settings -- My Office Settings -- SMS Options

Voice Settings

Your first stop in SMS options will be selecting your "Voice Settings". When someone calls your SMS number they will be greeted with a "voice prompt". You are in total control of this prompt and can customize it using replacement values from the drop down. 

The system will attempt to determine if the caller is an Agent (or if not, a Client) and use appropriate replacement value's based on that. 

Please note: This drop down contains all of our replacement values, and only ones for Agents and Clients will be usable. 


  1. Enter the number you want the calls forwarded to
  2. Configure your voice response when the call is answered, you can use replacement values from the drop down below
  3. Select the type of voice you'd like to answer the call
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