Please Note: this feature requires Premium SMS/MMS. For more information on how to upgrade to Premium SMS/MMS, click here.

First, navigate to SMS -- My SMS Templates

From here you can click the pencil icon to edit any already existing templates, or click Add SMS Template to create a new one.

Note:At this time we are not able to include images or videos in SMS Templates.

When adding a template, give it a Name (this is for internal reference only, recipients will not see it)

Then Type out the message you’d like to send regularly, up to 480 characters.
Be sure to leave room for replacement values to fully resolve into links or text.

You can use the ‘replacement values’ dropdown to include specific information from inspection orders!
For information on how to send SMS Templates, click here.

If you have any questions, don't hesitate to give us a call at (800) 700-8112
Or open a chat at the bottom right of this help article, or inside of your ISN!
You can also reach us by email at

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