On occasion an Inspector will need to be removed from the ISN. When this happens there are a few steps we can take to ensure that they aren't able to access the system, and can't be booked for future orders.


The first step is disabling their account under Admin -- User Administration by hitting Actions -- Edit and unchecking the 'Account Enabled' box near the Permissions area and clicking Save. (click here for more detailed information on that process)

Second, we'll need to ensure they can't be booked for future orders.

This can be accomplished by removing their service assignments in the Online Scheduler via Settings -- Office Settings -- Services & Packages.

In the Inspectors column, you can click the Assign button

Un-check the box next to the Inspector's name who you want to remove and click Save

Repeat this process for any other Services that Inspector is assigned to.

Finally, we'll want to ensure their Email Address isn't being used for any of your Email Events.


Click Email -- Email Events

When viewing the From column, be sure that the inspector's email is not listed.

If you find that this needs to be changed, you can Edit the Event

And change the Email Address:

Once you've made these changes be sure to scroll down and click Update Email Event

Remember if you require assistance the troubleshooting services of our Support Team are always at your disposal.
We can be reached via Chat by clicking this button in the top right of your ISN or via phone at 800-700-8112

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