A Traceroute is the process of tracing a route between two computers on the Internet. A Traceroute tells a network specialist what networks are involved between two computers. For example; when you browse to CNN.COM or GOOGLE.COM for example the information flows through a lot of different networks and routers to arrive on your computer.
Any challenge along the way can make the sites seems slow. This is the same for ISN. Generally, the Internet works incredibly well and network slowness is rarely an issue.
However, occasionally, we can see slowness between ISN and your computer. A Traceroute allows our technicians to see if there is something slow between our computers.
Usually an ISN technician will ask you to submit a traceroute. To do this click on Help -- Help and Support -- Perform Traceroute for Support