Note: Prior to enabling the Convenience Fee System:

  1. Be sure to read the legal disclosures regarding surcharges carefully. 
  2. Create your Surcharge Fee at Settings -- Office Settings -- Inspection and Fee Settings -- Fees. Additional information regarding creating fees is available here.
  3. Go to Settings -- Office Settings -- My Office Settings -- Convenience Fee.

After having completed the previous steps, select Use the Convenience Fee System to expand the options.

Select whether you'll be charging a percentage of your total fees, or a fixed amount.

Then enter the percentage, or fixed amount, of your convenience fee in the Surcharge box.

Select the fee you'll be applying the surcharge to.
NOTE: this fee should ONLY hold the convenience fee, do not select a fee where you apply other costs.

You then have the option to include a custom message describing your convenience fee to your clients, or you can leave the message field blank to allow the system to display the default message.

Save your changes, and you're done!

If you have any questions, be sure to reach out to us by phone at 800-700-8112, via email at help@inspectionsupport.net, or via the live chat feature available from the Help menu of your ISN.

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