If you have email accounts hosted through Yahoo! PLUS, you will need to use SMTP settings in ISN to prevent your emails from bouncing and to ensure they are received by your clients and agents.

To add your SMTP settings you will need to know the following:

1) Your email address or email addresses

2) The password for your email addresses

First, in ISN navigate to Settings  -- SMTP Settings  and click Add SMTP Setting

In the pop-up box add the following information:

  • Email Address: your_full@yahoo.com Email Address (including @yahoo.com)
  • Server: plus.smtp.mail.yahoo.com
  • Username: your_yahoo_username (DO NOT include the @yahoo.com)
  • Password: Your Yahoo! Plus Mail password
  • Port: 465
  • SSL Checkbox: check this box
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