If you have email accounts hosted through Office 365, you will need to use SMTP settings in ISN to prevent your emails from bouncing and to ensure they are received by your clients and agents.
To add your SMTP settings you will need to know the following:
1) Your email address or email addresses
2) The password for your email addresses
First, in ISN navigate to Settings -- SMTP Settings and click Add SMTP Setting
In the pop-up box add the following information for each email address used in your ISN:
Email Address: your full @ Email Address (Example: YourUsername@inspections.com)
Username: Your full e-mail address
Password: Your e-mail account password
Check the box that says, This SMTP server requires TLS.