If you have email accounts hosted through Gmail, you will need to use SMTP settings in ISN to prevent your emails from bouncing and to ensure they are received by your clients and agents.
Please Note: If you use Google Workspace (formerly G Suite) for your website domain's email, you'll want to use SPF settings, not SMTP.
To add your SMTP settings you will need to know the following:
1) Your email address or email addresses
2) The password for your email addresses
First, in ISN navigate to Settings -- SMTP Settings and click Add SMTP Setting
Use your Gmail Address in the Email Address box.
In the server box, put smtp.gmail.com
Add your username and password that you use to login to your Gmail Account.
Then CHECK the SSL box
Allow Less Secure Apps (If you know you have 2 Factor Authentication enabled, you can skip down to that step)
Gmail will also require you to enable less secure apps and unlock your account.
Here's how you do that:
1. Go to https://myaccount.google.com/ and login to your Google account.
2. Click on Security
3. Scroll down until you see "Less Secure Apps" and make sure it's ON.
If it's off, click "Turn on access"
Then Toggle on
Google will automatically save this for you, there is no SAVE button and you can skip down to Unlock Your Account.
Add App Password for 2 Factor Authentication
If you are not able to find Allow less secure apps because you have 2 Factor Authentication (2FA) enabled, you'll need to take the following steps.
Visit your App passwords page.
At the bottom, click Select app and choose Other (Custom name).
Enter "ISN SMTP".
Select and copy the 16 character code in the yellow bar and paste it into the password field of the SMTP setting, in your ISN, you created above.
Select Done in your Google account, and Save the SMTP setting in your ISN..
Unlock Your Account
The last step is to unlock your account.
Just go to this link while logged into your Gmail account and click the Continue button: