IMPORTANT: Remember that you must have a Premium SMS Number in order to be able to create SMS Templates. To learn about purchasing your own SMS number click here.

In order to create an SMS template, you will need to navigate to SMS --> My SMS Templates:

Next, you will click on the green "Add SMS Template":

Then you will need to name the SMS template.

Next, you will want to input the message that you want to send in the SMS using replacement values if needed. (To learn more on replacement values click here).

Type out the message you’d like to send regularly, up to 480 characters.
Be sure to leave room for replacement values to fully resolve into links or text.

Finally, to save the SMS template click on the blue "Save Template":

Your SMS template is now saved and ready to use on SMS events or one-off text messages.

For information on how to send SMS Templates, click here.

To learn about SMS Events click here.

If you have any questions, don't hesitate to give us a call at (800) 700-8112
Or open a chat at the bottom right of this help article, or inside of your ISN!
You can also reach us by email at

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