Need to cancel or delete an inspection but don't want to lose the information? No problem! The ISN provides you a way to accomplish this and not lose any of your inspection data.
Go to Inspections -- View Inspections and locate the inspection you want to cancel. On the right side of the page you'll see an icon for just this purpose.
Choose a description to apply as to why the inspection was canceled and click on Cancel Order. Note, if you choose Other, a text box will appear for you to apply your own notes.
Please Note: You can add to the list of the reasons for cancellations by going to Settings -- Office Settings -- Inspection and Fee Settings -- Cancel Reasons
You can check off a box to notify the client, agents, office, and/or inspector to send them a specific template notifying them of the cancellation.
Note: The ISN will remember your settings on this page for future cancellations.
Restore a Canceled Inspection
Now that you have canceled (or deleted) your inspection (a soft cancel or delete since no data is ever taken out of the system), when the time comes to reschedule this inspection you simply go to Inspections -- View Canceled Inspections,
Now click on the gold box with the white arrow (as seen below) which will bring the inspection back out. From there, go into the Inspector Date/Time tab, edit the date and time of the inspection, make any additional notes, go to the Review tab of the order form and click on Complete This Order. Your previously canceled or deleted inspection is now back on your calendar with a new date and time spot. None of the original orders information is lost and you will not need to type it in all over again for either Canceled inspections.
If you have any questions about this process please let us know! You can reach us by chat, email at firstname.lastname@example.org, or phone at (800) 700-8112.