Please Note: without Premium SMS/MMS, your account will only be able to view received text-only replies and sent sms event messages. For more information on how to upgrade to Premium SMS/MMS, click here.

A Note About View Order Messages versus Related Messages

Because of the nature of SMS/MMS messaging, it is not possible to determine if a reply coming in via text from someone is related to a particular order in your ISN.
To address this, we've split the SMS History Window into 2 feeds.
Order Messages contains a list of any Email Events or Manually Sent Messages that were sent from/for the current order.
Related Messages shows a list of any messages to/from the people on the order, sent within 2 days of the inspection. In this way we can show any responses that are most likely affiliated with.  If you run into any issues viewing responses, please reach out to support!

View/Send per Order via Desktop 

Please Note: This step requires that you have the Message History toggled ON in Order View Settings. For help enabling that, click here.

Navigate to Inspections -- Scheduled Inspections

Click the blue ‘i’ icon next to the order you want to view messages for.

Locate the Message History window, and you can:

  1. View all sent/received messages.
  2. Send an individually typed message
  3. Use a template
  4. Send a video or image file up to 5mb in size

View/Send per Order via Mobile

Locate your desired order in your ISN Mobile (likely under This Week or Today, depending on when it’s scheduled to occur)

Click View next the Order you want


Then click on Call / SMS

From here you can quickly tap the number of anyone you’d like to call on the order


Or:

  1. View all sent/received messages.
  2. Send an individually typed message
  3. Use a template
  4. Send a video or image file up to 5mb in size
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